AT IRONBARK PET HOMES WE AIM FOR HAPPY SATISFIED CUSTOMERS. SHOULD YOU BE UNHAPPY WITH ANY ASPECT OF OUR SERVICE, PLEASE CONTACT US IMMEDIATELY SO WE CAN ADDRESS ANY ISSUE YOU MAY HAVE.
- It is preferred that we hear from you within 30 days of receipt of your purchase.
- All products will be inspected by us to determine how issues can be dealt with to everyone’s satisfaction.
- All return shipping costs will be paid by the customer & cannot be refunded.
PLEASE FOLLOW THESE STEPS TO ENSURE A SMOOTH PATHWAY WHEN REQUESTING ASSISTANCE WITH REGARD TO ONE OF OUR PRODUCTS:
- CONTACT US BY EMAIL OR PHONE THROUGH OUR CONTACT PAGE
- ALL RETURNS WILL BE ACCEPTED & EITHER REPAIRED OR A CREDIT GIVEN TO BE USED WITHIN 12 MONTHS OF ISSUE